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Monday, 7 September 2026

7 Sept · Money · In brief

Money · Monday, 7 September 2026

Money, in brief

31 stories · 43 sources

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What is moving · 1 of 4

Money paid before delivery

High ↑

safeguarded balances at electronic-money firms more than doubled in three years [1]

What is moving · 2 of 4

Rules that force separation

Building ↑

new FCA safeguarding rules came into force in May 2026 [1]

What is moving · 3 of 4

Firms failing while holding it

Building ↑

three into special administration between October 2025 and June 2026, and a fourth by court order [3][4][5][6]

What is moving · 4 of 4

Cover from a compensation scheme

Easing →

the scheme behind bank accounts does not reach payment or electronic-money customers [2][4]

Pay for something before you get it and the money is only still yours if the company kept it in a separate account

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Britain's financial regulator, the FCA, says it is worried that customers' money may not always be safe if a payments firm fails. [1]

12% of them had a shop shut down before they used it [14]

Who is involved

Who is involved

Why it matters

Watch the safeguarding audits the FCA says are coming, because the regulator has already warned that more of them will come back adverse as the new rules bite. [1]

What's really going on

Three British payment firms went into special administration between October 2025 and June 2026 - Currency Matters, Halo Financial and Monevium - and a fourth, Euro Exchange Securities, was put into the same process by the High Court. [3][4][5][6]

What's really going on

In every case the FCA told customers the same two things - the scheme that covers money in a bank account does not cover you, and what you get back depends on whether the firm really did keep your money in a separate account. [2][4]

Why it works on people

A payment app looks like a bank on the screen, with a balance, a card and a name, and nothing on that screen says which of the two kinds of account the money is sitting in. [2]

Who gains

The rules make a payment firm place its customers' money with a bank or another credit institution, so those balances land there. [2]

Nobody knows yet

How much customer money the four failed payment firms were actually holding apart.

The special administrators are still assessing what each firm held, and no totals have been published. [3][4]

Nobody knows yet

Whether the new safeguarding rules have changed anything yet.

They came into force in May 2026, and the FCA says it expects more adverse audit opinions in the short term - which is a sign of tighter checking, not a measure of how safe the money is. [1]

Good news

Britain wrote a special kind of administration for payment firms into law in 2021, with one extra duty attached to it: the administrators must return customers' money as soon as it reasonably can be returned.

The short version

That's the story in short.

The whole story has 13 more parts.

or swipe up for the next storyor scroll on for the next story ↓

The whole story, in 13 parts ↓

Part 1 of 13 · Who else is involved

Part 1 of 13 · Who else is involved

Part 2 of 13 · How it unfolded

Part 3 of 13

Payment and electronic-money firms must hold customer money separately from their own, in an account at a bank.

Part 3 of 13

The rule is called safeguarding. [2][7]

Part 4 of 13

Electronic-money firms held about 26bn pounds of safeguarded customer money in 2024, up from 11bn pounds in 2021. [1]

Part 5 of 13

Payment firms held an estimated 6bn pounds a day in 2024. [1]

Part 6 of 13

The compensation scheme that covers money in a bank account does not cover payment services or electronic money at all. [2][3][4][5]

Part 7 of 13

Three firms went into a special kind of administration between October 2025 and June 2026: Currency Matters, Halo Financial and Monevium. [4][5][6]

Part 8 of 13

A fourth, Euro Exchange Securities, was put into the same process by the High Court after the regulator stopped it trading.

Part 8 of 13

The FCA called it its first case of the kind. [3]

Part 9 of 13

That special administration exists to do one extra job.

Part 9 of 13

The administrators must return customer money as soon as it reasonably can be returned. [4][5][6]

Part 10 of 13

In the United States a rule called 15c3-3 makes a stockbroker keep client assets apart from its own, so they can be handed back quickly if the broker closes. [8]

Part 11 of 13

Where nobody wrote such a rule, the money is simply the company's.

Part 11 of 13

A gift card is money paid up front for shopping nobody has done yet. [15]

Part 12 of 13

Bankrate found 43% of US adults holding an unused gift card worth $244 on average, and 12% had a shop close before they spent the balance. [14]

Part 13 of 13

New FCA safeguarding rules came into force in May 2026, and the regulator says it expects more failed audits in the short term as firms adjust. [1]

A letting agent and 100 missing deposits

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A BBC investigation says Tony Singh, who runs the letting agency Morgan, Payne & Knightly in Birmingham, Telford and Wolverhampton, did not return deposits to more than 100 tenants.

Under UK law an agent must put a tenant's deposit into a government-registered scheme, which holds it apart from the agent's own money.

Raman Kaur is still waiting for 900 pounds and found hers had never been registered.

Eight county court judgments have been made against the company and against Singh, who has not responded to the BBC. [9]

Why it matters

The deposit is the largest lump of cash most renters ever hand to a stranger.

Why it matters

Without registration a tenant is left chasing a company through a county court, alongside everyone else it owes.

How it works

Whose money is it while they are holding it?

How it works

Pay a company before it delivers and the money goes into one of two accounts. In one it is still yours.

How it works

In the other it belongs to the company, and you are just someone the company owes.

How it works · step 1 of 6

You pay before the goods arrive

How it works · step 2 of 6

The company puts your money somewhere

How it works · step 3 of 6

Into its own account, mixed with its own money

How it works · step 4 of 6

Or into a separate account it holds for customers

How it works · step 5 of 6

The company fails

How it works · step 6 of 6

Separate money is handed back; mixed money joins the list of people owed

The twist

Paying early feels like the opposite of lending, but until the thing arrives you are the one who has lent.

Seen the same day

nothing forces a Guernsey agent's deposits into a separate account, so one renter spent about a year chasing hers after Sarnia Estate Agents went bust

Seen the same day

the same step is skipped one stage earlier - English law says put the deposit in a registered scheme, and these deposits went somewhere else

Seen the same day

the split shows up on the day the company dies: card payments come back through the card, and bookings paid with vouchers or points go to a bankruptcy court

Seen the same day

a gift card is money handed over with no separation rule behind it at all, and 12% of US adults holding an unused one had the shop close first

The catch

Separation only helps if it actually happened. A rule on paper did not stop more than 100 tenants finding that their deposits were never put in a scheme.

The whole

The gift card in a drawer, the deposit with a landlord, the flight booked for next summer: each one is money you handed over and are still waiting on.

The whole

You cannot see which account any of it is in, and neither can the person on the other side of the counter, who is usually waiting on somebody too.

Who gains

A deposit that is never registered stays in the agent's own hands, and the BBC found tenants and landlords out of pocket by hundreds of thousands of pounds. [9]

Who pays

Raman Kaur is still waiting for a 900 pound deposit that was never put in a registered scheme, and former staff say hundreds of tenants are in the same position. [9]

Nobody knows yet

How many of Morgan, Payne & Knightly's tenants will see their deposits again.

The BBC has seen eight county court judgments and evidence of hundreds of thousands of pounds owed, but there is no published total, and England has no mandatory regulator for letting agents. [9]

Guernsey drops its deposit scheme

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Guernsey's Committee for Housing has decided not to go ahead with a government-regulated deposit scheme for private rentals, saying it hopes the lettings industry will build one instead.

Guernsey Deposits, an organisation set up to run an industry scheme, said its version was ready to launch but that the island's rules made it commercially unviable.

One renter, Kristyna Hudson, said it took about a year to get her deposit back after the agency Sarnia Estate Agents went bust. [10]

Why it matters

It is the same fork as the lead story, on a small island.

Why it matters

With no scheme, a deposit sits in the agent's own account and the renter waits behind everybody else.

How it works

nothing forces a Guernsey agent's deposits into a separate account, so one renter spent about a year chasing hers after Sarnia Estate Agents went bust

The idea, in story 2: Whose money is it while they are holding it? →

Who pays

The island has no regulated deposit scheme, and one renter says it took about a year to get her money back after Sarnia Estate Agents collapsed. [10]

Spirit Airlines stops flying

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Spirit Airlines, a US budget carrier, began winding down after talks with the Trump administration over a $500m rescue collapsed.

It cancelled every flight and told passengers not to go to the airport.

Spirit said it would automatically refund tickets bought with a credit or debit card, back to the card they were paid with.

A bankruptcy court will decide what happens to bookings made with vouchers, credit or airline points. [11][12]

It had filed for bankruptcy protection twice, and rising fuel costs had been expected to push it to close for good. [13]

Why it matters

Two customers of the same airline get two different answers, and the only difference is how they paid.

Why it matters

One refund runs through the card company; the other joins the queue of people the airline owes.

How it works

the split shows up on the day the company dies: card payments come back through the card, and bookings paid with vouchers or points go to a bankruptcy court

The idea, in story 2: Whose money is it while they are holding it? →

Who pays

Card payments are refunded automatically, and everything else goes to a bankruptcy court to decide. [11]

Nobody knows yet

What happens to Spirit bookings paid with vouchers, credit or airline points.

The airline said a bankruptcy court will decide, and the court has not. [11]

Nobody spends the gift cards

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Bankrate's survey found 43% of US adults holding at least one unused gift card, gift voucher or store credit, worth $244 each on average, up from $187 in 2023.

In households earning $100,000 or more the share rises to 55%, at an average of $348.

About 34% have lost gift-card money altogether: 20% let a card expire, 17% lost the card, and 12% had the shop go out of business before they spent it.

A gift card is money paid up front for shopping not yet done. [14][15]

Why it matters

Those shoppers had paid a shop that later closed, and no rule required the shop to keep their money apart.

Why it matters

Once it shut, the balance became a claim against a company with nothing left.

How it works

a gift card is money handed over with no separation rule behind it at all, and 12% of US adults holding an unused one had the shop close first

The idea, in story 2: Whose money is it while they are holding it? →

Who gains

A gift card is spending money paid up front, and Bankrate found 43% of US adults holding one they have not used, worth $244 each on average. [14][15]

Nobody knows yet

How much money is sitting on unspent gift cards in total.

Bankrate's survey gives a share of adults and an average per person, not a national figure. [14]

When an insurer fails, a state fund pays

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In the United States, life and health insurers that go under are handled by state guaranty associations, which step in to meet policyholder claims.

Insurers must also hold reserves set by state law, and many buy reinsurance, which is insurance for insurance companies, to spread the risk of a very large loss.

The National Organization of Life and Health Insurance Guaranty Associations says no life insurance company has filed for bankruptcy since the 2008 financial crisis. [16]

Why it matters

This is a third way of protecting money already handed over: not separation, and not a national scheme, but an industry made to cover its own failures.

Why it matters

Which of the three a customer gets depends on what they bought.

Britain names what its rules do not cover

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The FCA's perimeter report sets out the edges of what it regulates.

It says financial spread betting sits inside its remit but sports spread betting does not, because those bets turn on sporting or political results rather than investments.

The regulator warns that people should not assume sports or other non-financial betting products are covered by financial compensation schemes, and it has asked the UK Treasury to say clearly where the boundary should sit. [18]

Why it matters

A product can look financial, be sold online next to financial ones, and carry none of the protections.

Why it matters

The regulator is saying so in public because it cannot close the gap itself.

Thirty-one deep-dive reviews in a year

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The FCA published how often it used its skilled person power in 2025/26.

It ordered 31 reviews, in which an outside firm is sent into a regulated company to examine its systems and report back.

The regulator picked the reviewer itself in 5 cases and the company picked its own in the other 26.

Insurance drew the most reviews with 7, wholesale sell-side firms 6, and payments and digital assets 3. Eleven different firms carried out the work. [17]

Why it matters

It is a rough gauge of where a regulator thinks the risk sits. Three of the thirty-one landed on payments, the sector whose customers have no compensation scheme behind them.

Who is allowed to hold crypto for a fund

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Staff at the US Securities and Exchange Commission issued a no-action letter saying they would not recommend enforcement against registered investment advisers who keep crypto assets with state trust companies.

Commissioner Hester Peirce set out the decision in a statement titled Out of the Gray Zone.

Custody rules exist so that a manager cannot mix client assets with its own, and the letter settles which institutions count as a proper place to keep them. [19]

Why it matters

It is the lead story's question asked about a different asset.

Why it matters

Until now, advisers holding crypto for clients could not be sure the company keeping it was one the rules allow.

A landlord waits on 15,000 pounds

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Rongmala, 57, rented out her south London maisonette after her disabilities meant she could no longer live alone. Her tenant stopped paying last year.

She served an eviction notice and started court proceedings, and the arrears are now around 15,000 pounds while the tenant stays put. Court delays are holding up the removal.

England's Renters' Rights Act, in force since 1 May, bans no-fault evictions, and some landlords say waits like hers will get longer. [20]

Why it matters

Money owed is not money held. She is a creditor of her own tenant, and the only route to it runs through a court list that is already full.

Nobody knows yet

Whether England's new tenancy law will make evictions slower.

One landlord is about 15,000 pounds behind on rent and waiting on court delays, and no figures have been published on how the Act has changed waiting times. [20]

Fixed-term tenancies end in England

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Under the Renters' Rights Act, a tenancy in England can no longer be fixed for 12 or 24 months.

Every private tenancy becomes periodic, meaning it rolls on until somebody ends it, and a tenant who wants to leave gives two months' notice.

Existing tenants do not have to sign anything, because the change happens by itself. Scotland has had rolling tenancies since 2017, while Wales and Northern Ireland still allow fixed terms.

Private renting is now 19% of households in England. [42][43]

Why it matters

It moves the power to end a tenancy towards whoever wants to go. A landlord can still evict, but now has to name a reason.

Searches for pet-friendly homes halve

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Rightmove data shared with the BBC shows renter searches filtered for pet-friendly properties fell 54% in May and 52% in June against the same months a year earlier.

Pets are still the most searched-for feature overall, but the gap is narrowing. England's new rules stop a landlord using a blanket no-pets clause.

A landlord can still refuse where another tenant is allergic, the property is too small, the animal is illegal, or a freeholder forbids pets. [21]

Why it matters

A search filter disappears when the thing it filtered for becomes the default. Letting agents say some tenants now mention a pet only after signing.

Jersey creates a rent tribunal

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Jersey's Residential Tenancy Law has changed, bringing in firmer rules on notice periods, tenancy types and rent increases.

A new Rent Tribunal can hear a tenant's challenge to a proposed rise, and can approve it, change it or reject it.

The law also caps how much rent can go up.

Priya Jobanputra, a property lawyer at the firm Le Gallais and Luce, said it gives landlords a clearer structure for ending a lease where a tenant has damaged a property or behaved badly. [22]

Why it matters

Jersey, Guernsey and England have all rewritten their renting rules within a year, in three different directions. A renter's protection now depends on which island they are standing on.

Good news

Jersey's new tenancy law set up a Rent Tribunal. A tenant can take a proposed rent increase to it, and it can approve the rise, change it or reject it.

Guernsey weighs basic rental rules

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Guernsey's Housing Committee wants minimum requirements for private rentals, starting with whether a written tenancy agreement exists at all and what it has to contain.

Proposals are due to go to the island's parliament by the end of the year.

Charlie Cox, chief executive of the charity At Home In Guernsey, called the move positive and said people who feel secure make better tenants.

Housing President Steve Williams said the island did not want to put landlords off or add bureaucracy. [23]

Why it matters

Guernsey is starting the process England has just finished. The same committee has dropped a deposit scheme, so one protection is arriving while another is withdrawn.

Rent controls return to the argument

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In Scotland, councils will be able to ask the Scottish government for permission to cap private rents in parts of their area, which is expected from spring 2027.

Temporary Scottish controls introduced in October 2022 expired in spring 2025. Sadiq Khan, the mayor of London, has pressed for a cap.

Average monthly rent in London reached 2,268 pounds in December 2025, the highest in the UK. Many economists say controls reduce the number of homes offered for rent. [24]

Why it matters

Berlin's brief cap is the case both sides cite, and one renter there described a three-month search for a room.

Why it matters

Price and availability are two different problems, and a cap works on one of them.

Capping rents, and 1,200 pounds a year

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The Joseph Rowntree Foundation, a British anti-poverty research body, modelled capping rent rises at inflation within a tenancy and at inflation plus two points between tenancies, starting in 2025/26.

It found renting households would be an average of nearly 1,200 pounds a year better off by 2030/31.

Its case rests on new analysis by the Autonomy Institute finding most landlords earn returns above comparable investments, which it argues means a cap need not push them to sell. [25]

Why it matters

The whole argument turns on whether landlord profits have room in them.

Why it matters

If they do, a cap moves money to tenants; if they do not, it removes homes from the market.

Who gains

The Joseph Rowntree Foundation's analysis of returns found most of them earning more than comparable investments pay, which is the case it uses for capping rents. [25]

Nobody knows yet

Whether capping rents would shrink the supply of rented homes.

The Joseph Rowntree Foundation argues most landlords earn more than comparable investments and could absorb a cap; many economists quoted by the BBC say controls cut supply, and Berlin's short-lived caps get cited by both sides. [24][25]

UK rents up nearly 8% in under two years

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The Joseph Rowntree Foundation says UK rents have risen by an average of nearly 8% in the less than two years since the last general election, close to 1,200 pounds more a year.

It also finds that rent as a share of income has stayed high and roughly flat for 15 to 20 years, so the recent jump sits on top of a long squeeze rather than starting one.

Rent inflation has slowed sharply in recent months. [26]

Why it matters

A slowing rate of increase is not a fall. The level people are paying stays where the fast years left it, and the slowdown only stops it climbing further.

Who pays

Rents rose by an average of nearly 8% in under two years, close to 1,200 pounds a year. [26]

Renters in their late thirties are stretched

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Investopedia's read of US census data finds 61% of renters aged 35 to 44 in Florida spend 30% or more of their income on housing, which is the US government's definition of cost-burdened.

Nevada is at 55% and Connecticut 53%. For this age group the rate is more than double the rate for homeowners the same age, at 22%.

In Tennessee, where renters this age earn an average $67,562 against a national $88,541, half are cost-burdened. [27]

Why it matters

These are the years when childcare, car loans and student debt land at once. Housing takes its share first, because it is the bill paid before the others.

Who pays

61% of them spend 30% or more of their income on housing, more than double the rate for homeowners of the same age. [27]

What Americans pay to keep a roof on

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US census figures show the median monthly housing cost for a homeowner with a mortgage reached $2,035 in 2024, up 3.8% on 2023 after adjusting for inflation.

The average price of buying a home rose from $238,128 in January 2019 to $365,824 in January 2025.

Property insurance is part of the climb: its median annual cost rose 5.3% between 2023 and 2024.

A common rule of thumb puts housing at no more than 28% of income before tax. [28]

Why it matters

The mortgage is only part of the bill. Insurance and property taxes move on their own schedule, and a fixed loan does not fix them.

Houses built to be rented, not sold

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About 7% of new single-family houses coming onto the US market are built for renting rather than for sale, and more than ten times as many build-to-rent homes were completed in 2024 as a decade earlier.

Firms such as NexMetro develop the houses and keep them, concentrated in the Sun Belt where land is cheap and populations are growing, with booms also in Ohio and Utah.

One tenant, LaZette, 87, rents a new house rather than an apartment. [29]

Why it matters

It adds homes without asking a renter to find a deposit. It also means the landlord is a company rather than a person, which changes who a tenant argues with.

Childcare counts as affordable at $218,000

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Brookings, a US research institute, applied the federal benchmark that childcare should cost a family no more than 7% of its income.

On that test a typical American family would need to earn more than $218,000 before tax for its expected childcare bill to be affordable, which is more than double what the median family with young children earns.

The 7% figure was never a calculation of what families can bear. It came from a census report on what they actually paid between 1997 and 2011. [30]

Why it matters

The standard everyone measures against was a description of the past, not a judgement about the present. Almost nobody now clears it.

Who pays

Brookings calculates that a typical family would need to earn more than $218,000 for its expected childcare bill to count as affordable. [30]

Childcare prices up over 20% since 2022

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Child Care Aware of America, which tracks prices state by state, puts the national average price of childcare at $13,184 a year, more than 20% up between 2022 and 2025.

The increases are wildly uneven. In Oklahoma, care for a four-year-old rose 9% while infant care rose 20%, and state data puts infant prices 36% higher since 2022.

In Washington, one of the least affordable states to live in, both rose 41%. [31]

Why it matters

A national average hides a range from 9% to 41%. Two families with the same income and a child the same age are having very different years.

Nobody knows yet

Whether childcare price rises are slowing.

Child Care Aware puts the national rise at more than 20% between 2022 and 2025, but state figures in the same count run from 9% to 41%. [31]

San Francisco pays for childcare

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San Francisco will make childcare free for families earning less than $230,000 a year, and cover half the cost for families earning up to $310,000.

Mayor Daniel Lurie announced it as part of a Family Opportunity Agenda, alongside measures on housing, education, food, health care and transport.

The city is among the most expensive in the world, and the mayor's office said the package would cut family costs by tens of thousands of dollars a year. [32]

Why it matters

The income line is set far above what most people would call well-off, which is itself a measure of what childcare costs there.

Who gains

The city will pay their childcare bill outright, and half of it for families earning up to $310,000. [32]

Good news

San Francisco will pay the whole childcare bill for families earning less than $230,000 a year, and half of it for families earning up to $310,000. The city announced it alongside measures on housing, food, health care and transport.

US daycare up 24% in five years

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US daycare prices rose 24% between August 2020 and August 2025, according to Bureau of Labor Statistics data cited by Investopedia.

Its research team found the average annual cost of childcare ranges from $6,251 to more than $50,000 depending on the state and the kind of care, with infants costing more than toddlers.

One writer described paying about $2,100 a month for a place for her seven-month-old daughter, and compared it to a second rent. [33]

Why it matters

The spread between $6,251 and $50,000 is not about the child. It is about which state the family lives in, and whether the care is a nursery or a nanny.

Middle-class buying slips out of reach

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Joe Gyourko, writing for Brookings, argues US house prices have reached historically high levels in many markets, and that price growth has outpaced income growth almost everywhere over time.

If the pattern holds, he writes, it would be the first time in US history that owning a home is generally unaffordable to the middle class across most metropolitan areas with plenty of good jobs.

He puts housing alongside health care and higher education. [34]

Why it matters

It reframes a shortage of homes as a change in who can buy one at all.

Why it matters

The comparison with health care and college points at the same pattern in three different goods.

Cheaper houses in riskier places

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Ivis Garcia, a professor of urban planning at Texas A&M, describes the trade many American buyers now face.

The median California home sells for about $906,500, and mortgage costs there have risen 82% since January 2020.

The median Texas home is $353,700, but much of the cheaper housing sits in areas with serious hurricane and flood risk.

She points to Hunt, Texas, where the Guadalupe River flooded catastrophically in July 2025. [35]

Why it matters

Affordability and safety are being priced against each other. The saving is real and so is the risk, and insurance premiums are where the two eventually meet.

A record number of million-dollar pensions

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Fidelity Investments said US retirement savings sat at record highs in the second quarter, pushing the number of 401(k) accounts worth a million dollars or more to a record.

A 401(k) is a workplace retirement pot in the United States, paid into out of salary. Loans and hardship withdrawals from those accounts also inched higher.

Fidelity's Mike Shamrell said people report worry about the cost of living and inflation, but feel steadier about their own position. [36]

Why it matters

The same set of accounts is producing a record at the top and more emergency withdrawals lower down. An average across them would show neither.

The tax office does not take gift cards

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The US tax agency, the IRS, repeated that it never asks for or accepts gift cards as payment of a tax bill.

Since 2019 its phishing address has received more than 1,000 gift-card scam emails, averaging about 200 a year, and most of them do not even mention the IRS.

Typical approaches include a call or text impersonating a government agent, a claim that the person is linked to criminal activity, and a demand for an invented penalty. [37]

Why it matters

Scammers ask for gift cards because the money moves out of reach the moment the code is read aloud.

Why it matters

There is no account to freeze and nobody who can reverse it.

What a firm may do with what it knows

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The FCA and the Information Commissioner's Office, Britain's data protection regulator, published a joint statement on how firms handle information about customers in vulnerable circumstances.

A vulnerable customer here means someone especially open to harm because of their situation, such as illness, bereavement or money trouble.

The two regulators say data protection law does not stop a firm acting to get good outcomes for those customers, but that the firm still has to obey it. [38]

Why it matters

Firms had been telling regulators that the two rulebooks pulled against each other. This is the pair of them saying, in one document, that they do not.

Passengers' rights when jet fuel runs short

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European airports warned that jet fuel could run short within weeks after the strait of Hormuz was effectively closed at the end of February, when war broke out.

Hundreds of thousands of passengers were stranded by the first wave of cancellations.

The Guardian set out what UK rules give travellers on a cancelled flight: a refund or a re-routing, and compensation in some cases.

Longer border checks across much of Europe added to the disruption. [39][41]

Why it matters

A cancelled flight is money already handed over. What comes back depends on the rules that cover the airline, not on how badly the trip went wrong.

Travel firms compete on refund speed

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easyJet launched a book with confidence promise, ruling out extra fuel charges and saying it intends to fly its full summer schedule of more than 50 million passengers.

On The Beach said it would process refunds for cancelled flights the same day, and said it was the first package holiday firm to promise money back in full immediately or an alternative flight.

Tui, Jet2 and other large operators have also ruled out extra charges. [40]

Why it matters

When customers start worrying about getting money back, how fast a refund arrives becomes something firms advertise. That only happens once enough people have noticed they paid in advance.

Who gains

easyJet ruled out extra fuel charges and On The Beach pledged same-day refund processing, both aimed at bookers worried about losing money. [40]

That's the whole Money day.

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